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From "solving problems" to "creating growth", Qilin redefines the industry service standards!
In the industry, a long-standing unspoken rule is:
Service begins with equipment malfunction and ends with problem resolution.
This reactive response model is difficult to support the continuous growth of customers in fierce competition.
Qilin has a profound insight into the pain points of this industry and takes the lead in breaking away from tradition,
Redefine the value and boundaries of welding services with foresight and insight
Besides "solving problems", the core mission of service lies in "creating growth" for customers!
Build a "full-cycle value service" system, featuring seamless collaboration and deep empowerment across three stages: pre-sale, in-sale, and after-sale,
Completely overturning existing standards and leading the industry to a new height of value co-creation.
Qilin full-cycle value service
Qilin provides professional welding process precision evaluation services,
Analyze the pain points of customers' existing welding processes, material characteristics, and structural difficulties,
Considering the characteristics of different metal materials, the complexity of workpiece structures, and the requirements of end-user application scenarios,
Provide customized high-precision welding process solutions.
To ensure the feasibility of the plan, the customer can send the welding materials to the Qilin R&D base,
An engineering team conducts multi-condition proof testing to verify the actual welding results,
Ensure that the process plan perfectly matches the production requirements.
Welding process evaluation
Proofing effect verification
A pressure vessel manufacturer in the Pearl River Delta originally planned to purchase general-purpose equipment to solve the "fish scale welding" problem.
After evaluation, Qilin's technical staff found that the core challenge lies in the difficulty in controlling
the welding deformation of fish scale pattern in argon arc welding,
which leads to a surge in subsequent processing costs,
A customized welding solution featuring a double-pendulum fish scale pattern was immediately proposed.
The data from the laboratory proofing test shows that
it can reduce calibration time by 35% and effectively enhance production capacity.
Through pre-sales intervention,
Qilin has upgraded its "weldability" to "excellent weldability",
bringing continuous growth benefits to enterprises.
Qilin boasts a modern R&D and production base spanning over 8,000 square meters,
Equipped with a 2000+㎡ international standard dust-free workshop,
Ensure a quality closed loop from core components to complete machine delivery for each device.
Build product lifelines with stringent production standards,
The customer delivery satisfaction rate has consistently remained above 99.9% annually,
Achieve satisfactory delivery of equipment with visible and solid capabilities.
At the delivery site, the Qilin engineer team is responsible for equipment installation,
system integration, and production joint debugging throughout the entire process,
Ensure seamless integration with the customer's existing production line.
Provide a standardized documentation system that includes product descriptions and user manuals,
An integrated training program combining theoretical learning with on-site practical operations.
If customers encounter any issues while using the equipment,
Qilin provides remote technical support to ensure the operational efficiency of
the equipment throughout its entire lifecycle.
When delivering a dual-pendulum handheld welding solution for a metal processing manufacturer,
Qilin not only completed the equipment installation and debugging, but also addressed the difficulties in welding aluminum alloy,
Process debugging and operator training were conducted on site.
During the debugging process, the yield rate met the standard on the first attempt,
Reduce the ramp-up period for customer equipment production.
The after-sales service provided by Qilin has long surpassed the mere scope of "repairing machines",
Elevate to the strategic level of "optimizing production systems and creating sustainable value".
＞The entire machine comes with a 3-year warranty. If the equipment malfunctions during the warranty period, we will provide unconditional on-site maintenance.
We commit to providing lifelong after-sales service, seamless integration, and multi-dimensional support, ensuring worry-free protection for our customers.
The free service of replacing the gun during the warranty period for the air-cooled complete machine series equipment is an industry pioneer, leading the industry and full of sincerity!
＞We have established regional offices in four major cities across the country, namely Foshan, Wuhan, Suzhou, and Jinan,
Equipped with experienced and professional technical personnel, we provide real-time response to ensure faster service delivery to customers.
＞Real-time online assistance is available. Click on "Contact Us" → "After-sales Service" in the menu bar of the Qilin Laser official account
You can immediately report the equipment status to after-sales personnel, apply for repairs, etc., which is convenient and quick.
Conclusion
From "solving problems" to "creating growth", Qilin Services redefines industry standards,
By constructing a full-chain and intelligent service system, we ensure precision and smoothness in every aspect.
We are committed to providing our customers with an efficient, convenient, and high-quality service experience.
In the future, Qilin will always adhere to the user-first philosophy, continue to conduct research and development, and deeply integrate innovative technology with humanistic care.
Using welding as a fulcrum to leverage manufacturing upgrades, achieving a qualitative change from efficiency optimization to strategic breakthroughs,
Empower global customers to seize the initiative in the rapidly changing market.